Cancellation & returns

The German version of this cancellation policy is authoritative. This English text is provided for convenience.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us:

Ana Belen Alvarez Ramirez
Gehestr. 8
01127 Dresden
Germany
Email: info@fantastisch.mx

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

You can also complete and submit the model withdrawal form or another unequivocal statement electronically on our website (https://fantastisch.mx/widerruf/formular). If you make use of this option, we will promptly send you an acknowledgement of receipt of such a withdrawal (e.g. by email).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us (Ana Belen Alvarez Ramirez, Gehestr. 8, 01127 Dresden, Germany), without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to the following contracts:

• contracts for the supply of goods made to the consumer's specifications or clearly personalized (§ 312g (2) No. 1 BGB);
• contracts for the supply of services related to leisure activities if the contract provides for a specific date or period of performance (§ 312g (2) No. 9 BGB).

Cancelling a workshop

There is no statutory right of withdrawal under § 312g (2) No. 9 BGB. We do, however, grant you a contractual right of cancellation: you can cancel your booking free of charge on our website up to 48 hours before the event starts. In that case we will refund the amount paid in full, using the original method of payment.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To:
Ana Belen Alvarez Ramirez
Gehestr. 8
01127 Dresden
Germany
Email: info@fantastisch.mx

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*)

Ordered on ()/received on ()

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

(*) Delete as appropriate.