Terms and conditions
The German version of these terms is authoritative. This English text is provided for convenience.
Scope and provider
These Terms and Conditions apply to all contracts concluded via the website fantastisch.mx between Ana Belen Alvarez Ramirez, freelance artist, trading under the name "Fantastisch" (hereinafter "we" or "the provider"), Gehestr. 8, 01127 Dresden, Germany, and you as the customer. Full provider details can be found in the legal notice.
These terms apply to consumers (§ 13 BGB) and businesses (§ 14 BGB). A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.
Conclusion of the contract
The presentation of products and offers on the website does not constitute a legally binding offer, but a non-binding invitation to order.
The ordering process runs as follows: you select a product and proceed via the "Continue to checkout" button to the order page. There you enter your contact and delivery details and see a summary of your order, including the applicable shipping costs. By clicking the "Buy now" button you submit a binding offer to conclude a purchase contract.
As payment is processed immediately via the payment service provider Stripe, the contract is concluded at the point in time at which the payment process is successfully completed and confirmed. You will receive an order and contract confirmation without undue delay by email on a durable medium pursuant to § 312f (2) BGB.
Correction of input errors
Before you submit your order in a binding manner, you can view and change your entries (in particular contact and delivery details as well as quantity and variant) at any time. As long as you have not submitted the order by clicking "Buy now", you can correct the details on the order page or cancel the process.
Contract languages
The contract can be concluded in German, English or Spanish. The language version selected in each case is decisive for the content of the contract; for the legal interpretation of these terms, the German version is binding.
Prices and payment
All prices stated are final prices. Due to small-business status pursuant to § 19 UStG, no value-added tax is charged.
Payment is processed via the payment service provider Stripe (credit card, PayPal, Klarna, iDEAL). The purchase price, including shipping costs, is due for payment immediately upon conclusion of the contract.
Delivery and shipping costs
Shipping costs depend on the delivery country and are calculated and displayed on the order page before you submit your order.
Dispatch takes place within 2–3 working days of conclusion of the contract, tracked and carefully packed, via DHL or Deutsche Post. Delivery takes place no later than the following periods after conclusion of the contract:
- Germany: 5 working days
- European Union: 10 working days
- Rest of Europe and North America: 20 working days
- Latin America and other countries: 30 working days
Working days are Monday to Friday, excluding public holidays in Saxony.
For deliveries outside the European Union, customs clearance in the destination country may extend these periods accordingly.
For deliveries to countries outside the European Union, additional import duties, taxes or charges may apply, which are to be borne by you as the buyer.
For workshops and events, no goods are delivered; the date and location stated in each case are decisive.
Retention of title
The delivered goods remain our property until payment has been made in full.
Right of withdrawal
Consumers have a statutory right of withdrawal. The details, including the model withdrawal form, are set out in the cancellation policy.
For the provision of services relating to leisure activities, in particular date-specific workshops and events, there is no statutory right of withdrawal pursuant to § 312g (2) No. 9 BGB. We do, however, grant you a contractual right of cancellation: you can cancel your booking free of charge on our website up to 48 hours before the event starts. In that case we will refund the amount paid in full, using the original method of payment.
Liability for defects (warranty)
The statutory rules on liability for defects apply (§§ 434 ff. BGB).
Storage of the contract text
We do not store the contract text in a customer account accessible to you. You receive the contract data with the order confirmation by email on a durable medium; we recommend that you keep it.
Consumer dispute resolution
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
Final provisions
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only to the extent that the protection granted by mandatory provisions of the law of the state in which the consumer has their habitual residence is not thereby withdrawn.